How did you get started?

I used to teach train-the-trainer classes. A client that I worked with in New York and London called me asking for help using a new software tool called Placeware, which later became Microsoft Live Meeting. Their trainers were tired of having to fly around the world to deliver courses and were motivated. So, I learned how to use it, and I developed a course that addressed technical and delivery preparation and promoted effective engagement with tools available in Placeware. That was in 1999 and I’ve been at it ever since.

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Meet Karen Hyder
An interview with Karen

About Karen

Karen Hyder, Certified Technical Trainer CTT+
Trainer of Trainers
Online Event Producer and Speaker Coach

Karen Hyder has been teaching about technology using technology since 1991 when she began delivering applications-software courses for Logical Operations/Ziff-Davis Education in the middle of the Windows and Microsoft Office explosion. In 1995, she was promoted to Director of Trainer Development, teaching classes to help trainers improve skills and earn Microsoft Certified Trainer (MCT) and CompTIA Certified Technical Trainer (CTT+) certification.

In 1998, Karen spearheaded a trainer-development program in the United Kingdom through Corporate Learning Ltd., providing the only Microsoft and CompTIA approved trainer certification courses in the UK at that time.

Upon her return to the United States, Karen founded Kaleidoscope Training and Consulting, which offers courses for technical trainers and subject-matter experts to improve online and in-person delivery. She also consults with organizations as they implement virtual classrooms, ensuring they make a good impression from the very first session.

Karen helped launch and currently produces and hosts The eLearning Guild Online Forums, a series of online conference sessions for eLearning development professionals. She also supports Thought Leader Webinars, and Best of webinars such as Best of DemoFest, a multi-presenter, multi-demonstration event that showcases the winning DemoFest submissions (Free Login required).

To date, Karen has coached hundreds of speakers to prepare for Online Forum sessions using Adobe Connect. Karen has served as a member of CompTIA's Advisory Committee for the Certified Technical Trainer (CTT+) certification exams since the program's inception in 2001. Karen was a driving force behind the development of CompTIA Certified Technical Trainer (CTT+) for online trainer certification.

In 2007, Karen co-authored The eLearning Guild's Handbook on Synchronous eLearning. This 140-page free eBook is a comprehensive resource for trainers, training developers, and subject matter experts who are preparing to deliver training using virtual classroom or synchronous online software tools such as WebEx Training Center, Adobe Connect, and Elluminate Live!

In 2012, Karen authored Up and Running with WebEx Training Center for

In addition to her ongoing role as Online Forum Session Host, Karen serves as Docent for The eLearning Guild face-to-face conferences supporting newcomers to ensure a positive conference experience. Karen presents at national and international conferences, sessions and workshops on the topics of preparing for, designing, and delivering online events as well as choosing the best virtual classroom software products. 

Early in her career, Karen worked for Berlitz Language Schools and Language Intelligence, Ltd., teaching English-language skills to non-native speakers.

Karen earned a B.A. in English/Communications from St. John Fisher College in Rochester, NY, is a CompTIA Certified Technical Trainer CTT+and has studied Neurolinguistic Programming with Richard Bandler through McKenna Breen in London, UK.

In addition to her professional work, Karen enjoys rescuing cats and old houses.


American Express
American Management Association
Athabasca University
Bosch Security Systems Inc
Cigna Health Care
Compuware Corp
Credit Union National Association
Cultural Synergies


European Association for Intl. Education
Institute of Technology Sligo
Kraus-Anderson Construction Company
Microsoft Corp.
Om-Tech Learning
Productivity Point International Inc.
Refined Data Solutions Inc.
Saxo Bank
Scitor Corporation
The eLearning Guild
The eLearning Guild Academy
Time Warner Cable Inc
Transnational Management Associates Ltd